Run your delivery company on your own rules.
Hedwig tracks every parcel, hub, driver and cash collection in one place — with statuses, roles, pricing and workflows shaped around how your network actually runs. And we set it all up for you.
- We migrate your data for you
- 24/7 AI-assisted support
- Arabic, French & English
Overview
TodayParcels today
1,284
+12%
Delivery rate
94.2%
+3.1%
Cash to collect
186,300 DA
In transit
418
−8%
Live network
LiveRecent parcels
| Parcel | Destination | Status | Fee |
|---|---|---|---|
| HDW-24817 | Oran | Out for delivery | 600 DA |
| HDW-24816 | Constantine | Delivered | 700 DA |
| HDW-24815 | Algiers | At hub | 400 DA |
| HDW-24812 | Sétif | Delivered | 650 DA |
| HDW-24809 | Oran | Picked up | 600 DA |
- Custom parcel statuses
- Cash-on-delivery reconciliation
- QR stickers
- Zone-based pricing
- Hub-to-hub transit
- Partner handoffs
- Automatic carrier routing
- Proof of delivery: QR, photo, note
- Returns & replacements
- Sender portal
- One-click invoicing
- 24/7 AI-assisted support
- Data migration included
- العربية · Français · English
The problem
Most delivery software forces your operation into its shape.
Generic delivery software
Rigid workflows
Fixed statuses that don't match what really happens on the ground, so your team works around the tool instead of with it.
Cash in spreadsheets
Cash-on-delivery tracked by hand, reconciled late at night and argued over with drivers and senders.
Blind handoffs
Parcels go quiet between hubs and partner couriers, and customers call to ask where they are.
With Hedwig
Rigid workflows
Statuses, roles and rules you define — enforced on web and mobile.
Cash in spreadsheets
Every payment followed from doorstep to sender, on invoices both companies approve.
Blind handoffs
Every handoff scanned, across your hubs and partner companies.
Hedwig works the other way around: you describe your network, and the software follows it.
The platform
Everything your delivery company runs on.
From the first scan to the final payment, in one place — for your office, your drivers and your senders.
Works the way you work
Your steps, your statuses, your rules. Change them yourself in minutes — no developer needed.
Prices set themselves
Set your rates once per zone. Every new parcel is priced instantly — home or pickup point.
- Algiers400 DA
- Oran600 DA
- Constantine700 DA
- Sétif650 DA
Cash you can trust
Track every cash-on-delivery payment until the sender is paid. No more spreadsheets.
Scan instead of typing
Every parcel gets a QR label. One scan at each step and the status updates itself.
HDW-24817
Oran
4,500 DA
Every parcel, one view
Follow every parcel across your hubs, partners and pickup points as it moves.
Runs on any phone
Drivers open Hedwig in their phone's browser. Nothing to install.
Speaks your language
Arabic, French and English — screens, labels and invoices. All 58 wilayas and 1,493 communes come ready.
Everyone sees their part
Senders, drivers, agents and managers each get their own screens and access.
Spot problems early
See your delivery rate, failed attempts, and the step where parcels get stuck.
New parcel
HDW-248173 routes found
COD supportedWithin weight limit- 600 DA
Your fleetSuggested
Direct from your hub · 1 hop
- 650 DA
Partner carrier
Via a partner's hub · 2 hops
- 400 DA
Pickup point
Customer collects at a relay shop
Automatic routing
Every route, priced, the moment a parcel is created.
When you create a parcel, Hedwig checks every carrier you work with and shows each way to deliver it, with its price. Pick one, or take the suggestion.
- Deliver anywhere in the country through partners
- Each partner keeps its own prices
- Partners connect only when both sides agree
Configurable by design
Your network is unique. Your software should be too.
Every delivery company works differently. In Hedwig you decide the steps a parcel goes through, who can do what, and what proof is needed — and you can change it any time, without a developer.
- Create your own parcel steps and colors
- Ask for a QR scan, a photo or a note at any step
- Set rules — e.g. only drivers in the customer's region can deliver
- Give each person exactly the access they need
Parcel statuses
Workflow editor- Confirmed
- Picked up
- In hub
- In transit
- Out for delivery
- Delivered
- Returned
Can move to
Who can set it
- Driver
- Hub agent
- Manager
Proof required
Rule
Agent's region = receiver's region
Live on desktop & phone
How it works
One parcel, followed from door to door.
Every step is scanned, timestamped and visible to the people who need it.
01Sender creates the order
From their own portal, or your team enters it. The price comes straight from your zone table.
02Pickup & QR sticker
The parcel gets its sticker and is scanned into your network.
03Hubs & transit
Sorted at the hub and moved in batches — or handed to a partner for zones you don't cover.
04Out for delivery
The driver sees the run on their phone and updates every stop.
05Delivered & settled
Proof of delivery recorded, and the cash goes onto the cash-on-delivery invoice owed to the sender.
Parcel
HDW-24817
- Created
- Picked up
- At hub
- 4Out for delivery
- 5Delivered
Cash on delivery
4,500 DA
Driver
KKarim B.
Cash & invoicing
End the Excel-and-WhatsApp reconciliation.
Choose when a parcel can be billed. Hedwig picks the right parcels, skips the ones already billed, and both companies approve every invoice.
Draft
Billable parcels picked automatically
Submitted
The issuer sends it to the partner
- 3
Approved
The receiver checks and accepts
- 4
Paid
The issuer confirms payment
Invoice #INV-0392
Cash on delivery · 142 parcels
- Recovered product value
- Delivery fees
- Return fees
- Cash-on-delivery invoices and delivery-fee invoices
- Overdue invoices flagged after 30 days
- Price changes never rewrite past invoices
- PDF invoices in each company's own language
Who it's for
Built for delivery companies at every stage.
Launching a delivery company
Start with a professional system from day one, configured for you — no tech team required.
Growing courier networks
Add hubs, drivers, cities and partners without changing tools or losing control.
Merchants & e-commerce senders
Through their courier's Hedwig portal: create parcels, follow them and see every payment owed.
Onboarding
We set it up with you. You run the deliveries.
No technical skills needed. Our team handles the configuration, the data and the training.
- 1
Discovery call
We learn how your network runs: hubs, zones, prices, statuses and team.
- 2
We configure Hedwig
Your workflow, pricing tables and roles are set up for you.
- 3
Data migration
We move your senders, parcels and history from your old system or spreadsheets.
- 4
Training & go-live
Hands-on training for office staff, hub agents and drivers — then ongoing support.
Don't pay until you're satisfied.
Try Hedwig on a free demo account first. You decide afterwards.
Switch without risk
Changing systems is a big decision. We make it a safe one.
Your deliveries can't stop while you switch. Here is how we protect your operations, your data and your money.
We move your data for you
Your senders, parcels, prices and history come with you — from your old system or your spreadsheets. Nothing to re-type, nothing lost along the way.
- Senders
- Parcels
- Prices
- History
24/7
Support around the clock, assisted by AI
Deliveries don't stop at night, and neither does support. Our AI assistant answers your questions any time, day or night — and our team steps in by phone or on site whenever you need a person.
Your whole team trained
Office staff, hub agents and drivers learn Hedwig hands-on before you go live.
Every action traced
Each scan and status change records who did it, where and when — disputes are easy to settle.
Your money protected
Both companies approve every invoice, and a price change never rewrites a past invoice.
Updates included
New features arrive regularly at no extra cost. You never pay to stay up to date.
What exactly is Hedwig?
Hedwig is parcel management software for delivery companies. It covers pickups, hubs and transit, dispatch, returns and replacements, cash on delivery, invoicing, pricing and reporting — on desktop and on the phone.
Who is Hedwig designed for?
Delivery and courier companies of every size: entrepreneurs launching a new delivery business, and established companies that want to grow or digitize their operations. Their senders and drivers use it too, through their own accounts.
How do I get a free demo account?
Send us a message using the form below. Our team will contact you, set up a demo account and walk you through it. After testing, you choose the plan that suits you.
Do I need to install anything?
No. Hedwig is 100% cloud-based and works from any device with an internet connection. Drivers and agents use it from their phone's browser in the field.
Can Hedwig adapt to the way we work?
Yes — that is what Hedwig is built for. Parcel statuses, hub types, roles, delivery types and pricing are all configurable per company. Your logo and colors can be applied too, and our team can discuss specific feature requests.
Is training included?
Yes. We train your office staff, hub agents and drivers on every feature before you go live.
Can you move our data from our current system?
Yes, we do it for you. Your senders, parcels, prices and history are moved from your old system or your spreadsheets, so you start on Hedwig with everything in place.
What support do you offer?
Our AI assistant answers 24/7, in Arabic, French or English. When you need a person, our team follows up by phone and comes on site if needed.
Can we work with other delivery companies?
Yes. Hedwig lets you hand parcels to partner delivery companies on the platform, so you can cover more zones while still tracking every parcel.
Which countries and languages are supported?
Hedwig works anywhere. Screens, labels and invoices are in Arabic, French and English, and we set up your country's regions and cities during onboarding.
Are updates included?
Yes. We improve Hedwig continuously based on client feedback, and updates are included at no extra cost.
Get started
Ready to see Hedwig on your own network?
Tell us a little about your company. We'll get back to you — usually within a few hours — to set up your free demo account.
- Free demo account
- We migrate your data for you
- 24/7 AI-assisted support
- Don't pay until you're satisfied