Run your delivery company on your own rules.
Hedwig tracks every parcel, hub, driver and cash collection in one place — with statuses, roles, pricing and workflows shaped around how your network actually runs. And we set it all up for you.
- Cloud-based, nothing to install
- Arabic, French & English
- Setup, training & migration included
Overview
TodayParcels today
1,284
+12%
Delivery rate
94.2%
+3.1%
Cash to collect
186,300 DA
In transit
418
−8%
Live network
LiveRecent parcels
| Parcel | Destination | Status | Fee |
|---|---|---|---|
| HDW-24817 | Oran | Out for delivery | 600 DA |
| HDW-24816 | Constantine | Delivered | 700 DA |
| HDW-24815 | Algiers | At hub | 400 DA |
| HDW-24812 | Sétif | Delivered | 650 DA |
| HDW-24809 | Oran | Picked up | 600 DA |
- Custom parcel statuses
- Cash-on-delivery reconciliation
- QR stickers
- Zone-based pricing
- Hub-to-hub transit
- Partner handoffs
- Automatic carrier routing
- Proof of delivery: QR, photo, note
- Returns & replacements
- Sender portal
- One-click invoicing
- العربية · Français · English
The problem
Most delivery software forces your operation into its shape.
Generic delivery software
Rigid workflows
Fixed statuses that don't match what really happens on the ground, so your team works around the tool instead of with it.
Cash in spreadsheets
Cash-on-delivery tracked by hand, reconciled late at night and argued over with drivers and senders.
Blind handoffs
Parcels go quiet between hubs and partner couriers, and customers call to ask where they are.
With Hedwig
Rigid workflows
Statuses, roles and rules you define — enforced on web and mobile.
Cash in spreadsheets
Every payment followed from doorstep to sender, on invoices both companies approve.
Blind handoffs
Every handoff scanned, across your hubs and partner companies.
Hedwig works the other way around: you describe your network, and the software follows it.
The platform
Everything a delivery company runs on, in one system.
From the first scan to the final invoice — for your office, your hubs, your drivers and your senders.
Your workflow, your rules
Define your own parcel statuses, hub types, roles and movement rules. Hedwig enforces them everywhere — no code, no waiting for an update.
Zone-based pricing
Fee tables by region, city and delivery type — home or pickup point — applied automatically to every parcel.
- Algiers400 DA
- Oran600 DA
- Constantine700 DA
- Sétif650 DA
Cash on delivery & invoicing
Follow every payment from the customer's hand to the sender's account. Invoices for senders and partners in one click.
QR stickers & scanning
Print a sticker for every parcel and scan it at each handoff — pickup, hub, driver, doorstep.
HDW-24817
Oran
4,500 DA
Hubs & transit
Hubs, subcontractors, relay shops and merchants are members of one network. Move parcels between them in batches and always know what is where.
Works on every phone
Drivers and agents use Hedwig from their phone's browser: scan stickers, take delivery photos and update statuses. Nothing to install.
Built for Algeria & MENA
Arabic right-to-left, French and English, down to labels and invoices. All 58 wilayas and 1,493 communes come built in.
A view for every role
Senders, hub agents, drivers and managers each get the screens and permissions they need, nothing more.
Reports & analytics
Success rate, failed attempts, delivery times and volume by region, compared with the previous period. Spot the step where parcels get stuck.
New parcel
HDW-248173 routes found
COD supportedWithin weight limit- 600 DA
Your fleetSuggested
Direct from your hub · 1 hop
- 650 DA
Partner carrier
Via a partner's hub · 2 hops
- 400 DA
Pickup point
Customer collects at a relay shop
Automatic routing
Every route, priced, the moment a parcel is created.
Hedwig searches your partner network for every way to reach the receiver, checks cash-on-delivery support and weight limits, and shows the fee for each option. Pick one, or take the suggestion.
- Cover the whole country through partners from day one
- Each partner sells you its own rate card
- A partnership goes live only when both companies accept it
Configurable by design
Your network is unique. Your software should be too.
In Hedwig, your operating model — statuses, transitions, who can do what, which hubs exist — is configuration, not code. Change it when your business changes, and it applies instantly on web and mobile.
- Draw your parcel lifecycle: statuses, colors and allowed transitions
- Require a QR scan, a photo or a note at any step, not just at delivery
- Add rules: only an agent of the receiver's region can mark it out for delivery
- Your own hub types, roles and permissions, scoped to each hub
Parcel statuses
Workflow editor- Confirmed
- Picked up
- In hub
- In transit
- Out for delivery
- Delivered
- Returned
Can move to
Who can set it
- Driver
- Hub agent
- Manager
Proof required
Rule
Agent's region = receiver's region
Live on desktop & phone
How it works
One parcel, followed from door to door.
Every step is scanned, timestamped and visible to the people who need it.
01Sender creates the order
From their own portal, or your team enters it. The price comes straight from your zone table.
02Pickup & QR sticker
The parcel gets its sticker and is scanned into your network.
03Hubs & transit
Sorted at the hub and moved in batches — or handed to a partner for zones you don't cover.
04Out for delivery
The driver sees the run on their phone and updates every stop.
05Delivered & settled
Proof of delivery recorded, and the cash goes onto the cash-on-delivery invoice owed to the sender.
Parcel
HDW-24817
- Created
- Picked up
- At hub
- 4Out for delivery
- 5Delivered
Cash on delivery
4,500 DA
Driver
KKarim B.
Cash & invoicing
End the Excel-and-WhatsApp reconciliation.
Parcels become billable at the step you choose, parcels already invoiced are left out, and every invoice goes through a flow both companies sign off on.
Draft
Billable parcels picked automatically
Submitted
The issuer sends it to the partner
- 3
Approved
The receiver checks and accepts
- 4
Paid
The issuer confirms payment
Invoice #INV-0392
Cash on delivery · 142 parcels
- Recovered product value
- Delivery fees
- Return fees
- Cash-on-delivery invoices and delivery-fee invoices
- Overdue invoices flagged after 30 days
- Price changes never rewrite past invoices
- PDF invoices in each company's own language
Who it's for
Built for delivery companies at every stage.
Launching a delivery company
Start with a professional system from day one, configured for you — no tech team required.
Growing courier networks
Add hubs, drivers, cities and partners without changing tools or losing control.
Merchants & e-commerce senders
Through their courier's Hedwig portal: create parcels, follow them and see every payment owed.
Onboarding
We set it up with you. You run the deliveries.
No technical skills needed. Our team handles the configuration, the data and the training.
- 1
Discovery call
We learn how your network runs: hubs, zones, prices, statuses and team.
- 2
We configure Hedwig
Your workflow, pricing tables and roles are set up for you.
- 3
Data migration
We move your senders, parcels and history from your old system or spreadsheets.
- 4
Training & go-live
Hands-on training for office staff, hub agents and drivers — then ongoing support.
Don't pay until you're satisfied.
Try Hedwig on a free demo account first. You decide afterwards.
What exactly is Hedwig?
Hedwig is parcel management software for delivery companies. It covers pickups, hubs and transit, dispatch, returns and replacements, cash on delivery, invoicing, pricing and reporting — on desktop and on the phone.
Who is Hedwig designed for?
Delivery and courier companies of every size: entrepreneurs launching a new delivery business, and established companies that want to grow or digitize their operations. Their senders and drivers use it too, through their own accounts.
How do I get a free demo account?
Send us a message using the form below. Our team will contact you, set up a demo account and walk you through it. After testing, you choose the plan that suits you.
Do I need to install anything?
No. Hedwig is 100% cloud-based and works from any device with an internet connection. Drivers and agents use it from their phone's browser in the field.
Can Hedwig adapt to the way we work?
Yes — that is what Hedwig is built for. Parcel statuses, hub types, roles, delivery types and pricing are all configurable per company. Your logo and colors can be applied too, and our team can discuss specific feature requests.
Is training included?
Yes. We train your office staff, hub agents and drivers on every feature, and support continues afterwards by phone or on site.
Can we work with other delivery companies?
Yes. Hedwig lets you hand parcels to partner delivery companies on the platform, so you can cover more zones while still tracking every parcel.
Which countries and languages are supported?
Hedwig works anywhere. The interface, labels and invoices are available in Arabic, French and English. Algeria's 58 wilayas and 1,493 communes come built in, and zones can be set up for any other country.
Are updates included?
Yes. We improve Hedwig continuously based on client feedback, and updates are included at no extra cost.
Get started
Ready to see Hedwig on your own network?
Tell us a little about your company. We'll get back to you — usually within a few hours — to set up your free demo account.
- Free demo account
- Setup & training included
- Don't pay until you're satisfied